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Shipping & Returns

Shipping Policy – Free Worldwide Delivery

DestinationServiceOrder ValueShipping CostEst. Transit*Notes
Contiguous USA (+ AK/HI)StandardAnyFREE3–6 business days—
CanadaStandardAnyFREE4–8 business days—
UK / EUStandardAnyFREE5–9 business daysImport duties/VAT paid by recipient
Australia, New Zealand & Key Asian RegionsStandardAnyFREE5–10 business days—
All Other InternationalEconomyAnyFREE7–15 business daysImport duties/VAT paid by recipient

*Transit times are in business days and exclude customs clearance or holiday delays.

Free‑Shipping Details

  1. Fulfilment Time

    • In‑stock items: orders paid before 12 PM CST on a business day ship the same day; later orders ship the next business day.

    • High‑volume promotions may add one extra business day.

  2. Tracking & Notifications

    • A tracking number is emailed (and texted if subscribed) as soon as your parcel ships.

    • Real‑time tracking is also available in your account dashboard.

  3. Remote Areas

    • Some remote or island postcodes may require special handling; any surcharge will be shown at checkout, but free shipping still applies.

  4. Duties & Taxes

    • For international orders, any import duties, taxes, or clearance fees are the customer’s responsibility. If you refuse to pay and the parcel is returned, those fees are non‑refundable.

  5. Split / Combined Shipments

    • To speed delivery, we may split multi‑item orders at no extra cost; each shipment receives its own tracking number.

    • Pre‑order items are sent separately from in‑stock items unless you request combined shipping within 12 hours of ordering.

  6. Delivery‑Issue Protection

    • If tracking shows your parcel is 3 business days past the promised window, contact us for a shipping credit or replacement.

    • Report missing or damaged items within 7 days of delivery with photos; we’ll resolve the issue within 48 hours.

Returns Policy

1. 14‑Day “No‑Questions‑Asked” Returns

Return any unworn, unwashed garment within 14 calendar days of the delivery date for a full refund.

2. Refund Time‑Frame

  • Inspection: We evaluate returned items within 48 hours of arrival.

  • Payout: Funds are released to your original payment method within 3–5 business days after approval.

  • PayPal Caveat: We trigger PayPal refunds immediately, but PayPal may credit your account in up to 14 days—or up to 30 days where local regulations require.

3. Buyer‑Paid Return Shipping

Customers are responsible for the cost of sending items back. We strongly recommend a tracked service and retaining the receipt until your refund is confirmed.

4. Our Return‑Shipping Advantages

  1. Self‑Service Portal – generate a return label in under two minutes—no need to contact support first.

  2. Bulk‑Rate Discounts – our labels are typically 20–40 % cheaper than post‑office counter prices.

  3. 50 k+ Global Drop‑Off Points – choose the location most convenient for you.

  4. Real‑Time Tracking – follow every checkpoint directly from your account dashboard.

How to Start a Return

  1. Email [email protected] with your order number, the item you wish to return, and (optionally) the reason.

  2. We’ll reply within 24 hours with the return address and instructions.

  3. Pack the item securely (leave any hygiene seals intact) and ship it within 7 days of receiving our instructions.

  4. Keep the tracking number until your refund notification arrives.